Alliance Data reduces invoice handling costs by 50%

Alliance Data’s success with e-invoicing lies in its investment in preparation. Alliance spent time to understand and establish key metrics to measure the initiative’s impact and was ready to aim high for 100% supplier enrollment.


Alliance Data Systems (ADS) is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. It has revenues of more than $3.6 billion in 2012.

In 2010, Alliance Data worked with a third party to benchmark its invoice performance with similarly sized companies and found it was underperforming on metrics such as invoices processed per full-time employee and processing cost per invoice.

Alliance Data has already achieved some outstanding outcomes. “As a result of acquisitions and organic growth, we are processing an additional 5,500 invoices per month, but we are still delivering increased productivity through e-invoicing with no additional headcount in Accounts Payable,” says Todd.

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reduction in cost per invoice
increased productivity per FTE
reduction in average payment time from 53 to 26 days

“Tungsten Network’s global presence and its ability to be compliant across a number of international regulatory jurisdictions were important to us. We were also looking for a provider with a large worldwide network with several of our suppliers already enrolled, that could offer format flexibility for our suppliers.”

Yolanda Quevedo, Accounts Payable Manager, Alliance Data

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